Terms & Conditions for Bespoke Cake Pops
If you place an order with us, you will be deemed as having accepted these Terms and Conditions and the order will be fulfilled on this basis.
By paying your deposit it will be deemed that the terms and conditions are understood and accepted as applying to your order.
Following your consultation / enquiry, your quote is valid for up to 1 month. Paying your deposit will secure this price & the slot in the diary.
A non-refundable 50% deposit (total of the cake pops & delivery price) is required in order to secure the commission of your cake pops.
Final payment for your cake pops is required no later than 7 days before the collection/ delivery.
If cancellation of an order takes place we reserve the right to retain your non refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value.
Cancellation must be made in writing (by letter or email) and will only be deemed to take effect from the date your letter/email is received at our premises.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
It is your responsibility to provide a full and concise brief for your cake pops. If you provide photos, internet images or otherwise as reference for a brief, unless you state clearly that you have specific ideas about your design then we will interpret your ideas in our style using your images as a guide.
ALTERATION & CHANGES
It is your responsibility to read & check the quote thoroughly; any amendments to design should be made in writing.
If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design.
We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake pops, e.g. Melting due to weather.
Each cake pop is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Please discuss with us if you or any of your guests have special dietary requirements.
Please be aware that although ingredients such as nuts can be removed from the cake pops, they are still used in our kitchen so we cannot guarantee that any of our cake pops are completely free of them.
We pride ourselves on our personal yet professional service. Thank you for using our services.
We take great care in packing our cakes to ensure that they arrive safely and in perfect condition. However sometimes in situations beyond our control, your goods may arrive damaged or broken. If this is the case we kindly ask that you don’t dispose of them, but take some pictures of the damaged goods and send them to us at firstname.lastname@example.org
This will quickly enable us to resolve the situation and we will aim to get back to you within 24 hours.