Delivery & Returns
The Baking Tree uses fast and cost-effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
We will do our best to dispatch your order within 4-5 working days for Cake Pops. However, if you place your order on a Friday, Saturday or Sunday your order will not be dispatched until the following Tuesday morning, this is to ensure maximum freshness and to avoid the weekend delay.
Baking Kits are dispatched 2-3 working days.
Dispatch may take a little longer in busy periods and we will notify you if this is the case. If you require an express "Special Delivery" service, please contact us.Our delivery charges are calculated by WEIGHT and are as follows:
- Up to 1KG (1-2 Cake Pop Boxes) delivery is £3.99
- Between 1-2KG (3-4 Cake Pop Boxes) delivery is £5.99
- Between 2-5KG (5-10 Cake Pop Boxes) delivery is £15.99
- The delivery charge is clearly shown at checkout stage
Your order will be very carefully packaged so that it arrives in perfect condition. In the unlikely event that any item appears to be missing, or has been damaged during transit, we must be notified within 24 hours of receipt, or the next working day via email firstname.lastname@example.org
Any replacement products, refunds or compensation will be considered and may be granted, at our discretion and only in the event that the item is damaged beyond reasonable use.
We will require evidence of any damage, which must be received by us within 2 days of the original delivery. This evidence must be in the form of photographs and must include the original packaging.
Should any item be returned to us by the carrier after an unsuccessful delivery attempt any additional charges for the return must be paid by the customer.
In the unlikely event that an item is lost during transit we must be notified within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the order cannot be traced and is confirmed as lost by the carriers.